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Frequently Asked Questions

Here is a list of the most frequently asked questions - please check to see your question hasn't already been answered before opening a new support ticket.

Popular Questions

1. Why haven't I received my download links yet? (1408 views, created 2007-11-08 09:35:48)

2. The shopping cart won't let me make an order? (1235 views, created 2007-11-07 23:01:10)

3. How do I download my backing tracks? (661 views, created 2007-11-08 09:18:03)

4. Why haven't you replied to my emails? (610 views, created 2007-11-07 23:13:20)

5. It says my password is incorrect when I try to login... (593 views, created 2007-11-08 09:56:18)

6. View All Questions...

Your Question

Created on 2007-11-07 23:01:10 with 1235 views.

Q: The shopping cart won't let me make an order?

A: If you are unable to order, look at the SECURITY settings and PRIVACY settings of Internet Explorer (go to the the top left-hand side of Internet Explorer and select Tools/Internet Options and you'll see a tab for Security and another for settings). If they are set too high (eg anything above medium is too high), your computer won't let you submit an order.

If you have the Yahoo toolbar, Google toolbar or MSN toolbar installed, these will also block you from making an order and neeed to be uninstalled (or disabled).

Also, running a pop-up stopper or having javascript disabled on your browser will cause your PC to block access to our order system.

Some AntiVirus programs will stop ordering information from submitting too.