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Frequently Asked Questions
Here is a list of the most frequently asked questions - please check to see your question hasn't already been answered before opening a new support ticket.
All Questions
Why haven't I received my download links yet? (2020 views, created 2007-11-08 09:35:48)
The shopping cart won't let me make an order? (1828 views, created 2007-11-07 23:01:10)
How do I download my backing tracks? (925 views, created 2007-11-08 09:18:03)
Why haven't you replied to my emails? (877 views, created 2007-11-07 23:13:20)
It says my password is incorrect when I try to login... (873 views, created 2007-11-08 09:56:18)
Who is MP3 Backing Trax? (562 views, created 2007-11-07 22:49:54)
Can backing tracks be edited to remove guitar or sax etc? (554 views, created 2007-11-07 22:56:23)
Every time I try to order my shopping cart is empty! (516 views, created 2007-11-12 16:48:16)
Are there backing harmonies (group vocals) on your backing tracks? (483 views, created 2007-11-08 07:05:47)
I just sing for fun - can I use my backing tracks at home? (468 views, created 2007-11-07 22:53:20)
Can I request key changes? (461 views, created 2007-11-07 22:49:02)
What does 'Direct access to this script is not allowed' mean? (450 views, created 2007-11-08 09:52:16)
Are all Trax in the original keys? (434 views, created 2007-11-07 22:54:31)
Why do download links expire after 24 hours? (433 views, created 2007-11-11 07:21:49)
What are cookies and why do I need them enabled? (433 views, created 2008-01-31 06:02:59)
Do your backing tracks contain real instruments? (429 views, created 2007-11-07 22:56:04)
Do you supply lyrics to the songs? (421 views, created 2007-11-07 22:53:42)
Can I use your backing tracks to make an album to sell at gigs? (418 views, created 2007-12-23 08:46:24)
What's the difference between individual backing tracks and medleys? (416 views, created 2007-11-07 22:48:03)
Are your backing tracks licensed? (411 views, created 2007-11-08 07:01:09)
The song I'm looking for isn't in your catalogue - can you produce it for me? (409 views, created 2007-11-07 22:56:44)
Why does my backing track only play half way through then cut off? (409 views, created 2007-11-08 10:17:43)
How can keys be changed while still keeping the tracks quality? (408 views, created 2008-02-26 04:13:49)
Where can I see all the NEW backing tracks you've produced? (407 views, created 2007-11-08 10:51:09)
How do I order a backing track from your website? (405 views, created 2007-11-08 10:48:32)
Do Medleys contain full songs? (401 views, created 2007-11-07 22:55:45)
What is Pay and Download (397 views, created 2007-11-07 22:55:13)
How do I access the product delivery page... (396 views, created 2007-11-08 09:43:18)
Why does it download a webpage instead of my backing track? (396 views, created 2007-11-08 10:02:41)
I can't get the backing tracks I've downloaded to play... (395 views, created 2007-11-08 10:11:41)
Do your backing tracks have fade-outs at the end? (393 views, created 2007-11-07 22:51:24)
Can I listen to samples of your backing tracks? (393 views, created 2007-11-07 22:52:31)
Is there a charge for changing the key of a track? (389 views, created 2008-01-26 12:51:13)
Are your backing tracks for professionals only? (388 views, created 2007-11-07 22:50:58)
Do you offer discounts for large or bulk orders? (386 views, created 2007-11-07 22:57:06)
Why don't you reply to emails I send you? (386 views, created 2007-12-05 19:15:24)
I downloaded my backing tracks but my PC says they're not mp3 files... (385 views, created 2007-11-08 10:23:14)
Why is it blocking me and won't let me download? (384 views, created 2007-11-08 10:00:27)
Are your Trax exactly like the original recordings? (381 views, created 2007-11-07 22:54:53)
How are your backing tracks recorded? (377 views, created 2007-11-07 22:51:53)
I can't get the audio clips on your website to play? (370 views, created 2007-11-07 23:17:56)
I use AOL, does that cause problems for ordering and downloading? (369 views, created 2007-11-08 10:24:07)
What's a zip file and how do I unzip my backing tracks? (359 views, created 2007-11-08 10:07:37)
Is there a charge for changing the key of a track? (359 views, created 2008-01-26 12:50:44)
How do I download my backing tracks? (355 views, created 2008-01-29 10:07:13)
I can't get the shopping cart to work... (353 views, created 2007-11-08 10:30:32)
I'm having problems ordering... (342 views, created 2007-11-08 10:33:28)
Why does it say I've used up all my download attempts? (231 views, created 2009-06-05 17:41:16)
Why does it say I've used up all my download attempts? (223 views, created 2009-06-05 17:35:56)