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Frequently Asked Questions
Here is a list of the most frequently asked questions - please check to see your question hasn't already been answered before opening a new support ticket.
All Questions
Why haven't I received my download links yet? (504 views, created 2007-11-08 09:35:48)
The shopping cart won't let me make an order? (370 views, created 2007-11-07 23:01:10)
How do I download my backing tracks? (233 views, created 2007-11-08 09:18:03)
It says my password is incorrect when I try to login... (190 views, created 2007-11-08 09:56:18)
Why haven't you replied to my emails? (182 views, created 2007-11-07 23:13:20)
Who is MP3 Backing Trax? (80 views, created 2007-11-07 22:49:54)
Why do download links expire after 24 hours? (80 views, created 2007-11-11 07:21:49)
What are cookies and why do I need them enabled? (80 views, created 2008-01-31 06:02:59)
Why does it download a webpage instead of my backing track? (77 views, created 2007-11-08 10:02:41)
Can I request key changes? (72 views, created 2007-11-07 22:49:02)
Every time I try to order my shopping cart is empty! (72 views, created 2007-11-12 16:48:16)
What does 'Direct access to this script is not allowed' mean? (69 views, created 2007-11-08 09:52:16)
I can't get the backing tracks I've downloaded to play... (69 views, created 2007-11-08 10:11:41)
I downloaded my backing tracks but my PC says they're not mp3 files... (69 views, created 2007-11-08 10:23:14)
Do you supply lyrics to the songs? (68 views, created 2007-11-07 22:53:42)
Can backing tracks be edited to remove guitar or sax etc? (68 views, created 2007-11-07 22:56:23)
Why don't you reply to emails I send you? (68 views, created 2007-12-05 19:15:24)
Why does my backing track play half way through then cut off? (67 views, created 2007-11-08 10:17:43)
Are your backing tracks licensed? (66 views, created 2007-11-08 07:01:09)
Are your Trax exactly like the original recordings? (66 views, created 2007-11-07 22:54:53)
I'm having problems ordering... (66 views, created 2007-11-08 10:33:28)
How do I access the product delivery page... (65 views, created 2007-11-08 09:43:18)
I use AOL, does that cause problems for ordering and downloading? (65 views, created 2007-11-08 10:24:07)
Where can I see all the new backing tracks you've produced? (65 views, created 2007-11-08 10:51:09)
Do your backing tracks have fade-outs at the end? (64 views, created 2007-11-07 22:51:24)
Are there backing harmonies (group vocals) on your backing tracks? (64 views, created 2007-11-08 07:05:47)
Do Medleys contain full songs? (64 views, created 2007-11-07 22:55:45)
What's the difference between individual backing tracks and medleys? (63 views, created 2007-11-07 22:48:03)
Are your backing tracks for professionals only? (63 views, created 2007-11-07 22:50:58)
Are all Trax in the original keys? (63 views, created 2007-11-07 22:54:31)
How are your backing tracks recorded? (62 views, created 2007-11-07 22:51:53)
Do you offer discounts for large or bulk orders? (62 views, created 2007-11-07 22:57:06)
It's blocking me and won't let me download... (62 views, created 2007-11-08 10:00:27)
Can I listen to samples of your backing tracks? (61 views, created 2007-11-07 22:52:31)
Do your backing tracks contain real instruments? (61 views, created 2007-11-07 22:56:04)
How can keys be changed while still keeping the tracks quality? (60 views, created 2008-02-26 04:13:49)
What is Pay and Download (59 views, created 2007-11-07 22:55:13)
The song I'm looking for isn't in your catalogue - can you produce it for me? (59 views, created 2007-11-07 22:56:44)
How do I order a backing track from your website? (59 views, created 2007-11-08 10:48:32)
What's a zip file and how do I unzip my backing tracks? (58 views, created 2007-11-08 10:07:37)
I can't get the shopping cart to work... (58 views, created 2007-11-08 10:30:32)
I just sing for fun - can I use my backing tracks at home? (57 views, created 2007-11-07 22:53:20)
Is there a charge for changing the key of a track? (57 views, created 2008-01-26 12:51:13)
Can I use your backing tracks to make an album to sell at gigs? (54 views, created 2007-12-23 08:46:24)
I can't get the audio clips on your website to play? (53 views, created 2007-11-07 23:17:56)
Is there a charge for changing the key of a track? (49 views, created 2008-01-26 12:50:44)
How do I download my backing tracks? (46 views, created 2008-01-29 10:07:13)